SHIPPING AND RETURN
At Wakesoul co, we prioritize your satisfaction and aim to make your experience as effortless and pleasurable as possible. We take pride in our products and place equal importance on delivering exceptional customer service. With your convenience in mind, we have dedicated ourselves to streamlining our processes.
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Estimated Delivery Time and Order Tracking:
Our estimated delivery time is 5-7 working days, from the date of order placement and may vary depending on your location and the shipping method chosen. Once your order is shipped, we will provide you with a tracking number and a link to track your package’s delivery status. You can use this to monitor the progress of your shipment until it reaches its destination.Â
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Cancellations:
If you wish to cancel your order, please contact us on our email wakesoulco@gmail.com within 24hrs from the time of order placement. Please note that after the 24-hour cancellation period has passed, we may not be able to cancel the order as it could be in the process of being shipped. Certain orders may not be eligible for cancellation due to their expedited processing or their customizations.
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Return, Replacement and Refund Policy:
We take great care in ensuring the quality of your orders and meticulously inspect and package each item before shipping. If, unfortunately, you receive a damaged or broken product, please notify us promptly by emailing wakesoulco@gmail.com within 48 hours of receiving your order. Attach clear photographs displaying the damaged package and products, and include your information along with a brief message. Depending on the situation, we might require you to return the product in its original condition. Once verified, we will promptly arrange for a replacement to be sent.
Should a replacement not be suitable or preferred, our refund policy comes into effect. Inform us of the damaged item within 7 days of receipt via email to wakesoulco@gmail.com, including images for verification. If necessary, we may ask you to return the product. In such cases, we offer a full refund to your original payment method. Your satisfaction remains our highest priority, and we are committed to addressing any concerns you may have regarding damaged items.
