FAQ
OUR CANDLES
It offers a clean and slow-burning flame. Due to its high melting point, candles made with beeswax are long-lasting and produce minimal smoke and soot, creating a healthier and more eco-friendly candle option.
Our candle vessels are meticulously crafted from a concrete blend composed of cement, aggregates, and water, ensuring both durability and a textured aesthetic. Each vessel is then sealed with a non-toxic, water-based sealer for added protection and a safer candle experience. It’s important to note that while effective, the sealant is not entirely waterproof due to the hydrophilic nature of concrete. If oily substances come into contact with the surface, they may cause staining and leave marks. To maintain our concrete candles’ quality, extra sealant layers are applied internally to prevent fragrance oil from permeating the material.
Handle with Care: Our items are delicate, so please treat them as you would glass or ceramics.
Embracing Imperfections: Each piece is one-of-a-kind and possesses its own unique imperfections and inclusions, which are a part of the product’s character rather than a flaw.
Transparent Presentation: We ensure that each item is accurately represented through photography, enabling buyers to see the exact product they will receive.
Reusability of Our Vessels: Our pieces are designed to be reusable and offer ongoing utility.
Surface Sensitivity: Despite being sealed, the surface is not entirely waterproof. It’s advised to avoid contact with oily or colored liquids as they might leave permanent stains.
Gentle Cleaning: Keep your piece looking its best by gently wiping it with a damp cloth. Avoid scrubbing to prevent surface scratching or staining.
No Dishwasher Use: Please note that our items are not suitable for dishwasher use.
Bathroom Caution: If you’re using our items in a bathroom setting, ensure they are kept away from wet areas to maintain their quality over time.
First Burn Matters: Allow the wax to melt to the edge during the first burn (2-3hrs). This helps the candle burn evenly, to avoid tunneling,Â
Wick Care: Trim wicks with a nail clipper or wick trimmer to 5mm before each lighting when the wax is cool or at room temperature, to ensure a clean, smoke-free burn. Extinguish with a snuffer or gentle blow.
Safety Guidelines: Never leave a burning candle unattended. Stop burning when 10mm wax to prevent vessel cracking. Avoid heat-related damage.
Safety Precautions: Keep away from kids, pets, and curtains. Maintain 10cm distance from other candles. Protect surfaces underneath.
Storage Tips: Store candles in a cool, dry place away from direct sunlight.Â
If you have burned your candle for 3-4 hours and a little wax remains on the side that’s because to ensure the longevity and structural integrity of our candles, we avoid overwicking them. As the candle nears the end of its use, the wax on the sides should melt and catch up, as the vessel reaches its highest temperature during this phase of burning. This approach optimizes the candle’s performance and safety, providing a satisfying and efficient burning experience throughout its life cycle.
Simply remove the wick and clean it with a wet cloth with soapy water. Our vessels can be reused as planters, pen holder, brush holders, storage containers, bathroom organizers, decorative piece.
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SHIPPING AND FULFILLMENT
Typically, you can expect your order to arrive within 5-7 business days after the order has been placed. Rest assured, we will provide you with the necessary delivery information in your confirmation email to keep you well-informed throughout the shipping process. Our aim is to ensure a smooth and timely delivery of our handcrafted scented candles to you.
We take great care in thoroughly inspecting and packaging each order before it is shipped. In the unlikely event that you receive a damaged or broken item, we are committed to resolving the issue promptly. To initiate the process, please email us at wakesoulco@gmail.com, attaching a photo of the damaged item in its packaging, along with your contact information and a brief message. We will take immediate action to provide you with either a replacement or a refund, ensuring your satisfaction within a few days. Your happiness and contentment are of utmost importance to us, and we will do our best to make things right if any unexpected problems arise.
WHOLESALE/CUSTOMISED PRODUCTS
Certainly! To inquire about pricing, please get in touch with us at wakesoulco@gmail.com or fill in the form in our wholesale/customized product section. Kindly include the date and quantity you require in your message, and we will be happy to provide you with the necessary information.
For customizations we require a minimum order of 15 candles. Ensuring that you receive personalized candles in bulk for your business or special occasion. Contact us at wakesoulco@gmail.com for further assistance.
The lead time for wholesale custom orders may vary depending on the complexity of the customization and the order quantity. Our team will provide you with a clear timeline during the order process, ensuring your candles are delivered on time.
